JOB OPPORTUNITY AT DELIVERY 360 PRIVATE LIMITED
Be the part of winning team by joining as OPs & CS Executive. This is highly challenging position that required excellent operational controls, team leading skills, team controls, understanding of courier operations or related industry experience.
JOB DESCRIPTION:
• Oversee day to day operation task such as pickup & deliveries.
• Assigning orders to concerned couriers
• Ensuring timely pickups of E-commerce shipments from customers
• Maintaining excellent relationship with customers at all times.
• Debrief orders which are not delivered & seek advice from customers
• Liaison with couriers during the day for their issues.
• Customer service is extremely important and in the role of Operations Manager, it will be your job to ensure service levels are maintained and customer satisfaction achieved.
• Ensuring early morning availability of couriers/riders.
• Morning briefing to couriers for daily operations plan.
• Receiving shipments in evening and sort them area wise.
• Manifestation of shipments as per route/ courier.
• Ensuring timely delivery of return shipments.
KNOWLEDGE, SKILLS & ABILITIES
• Should Computer friendly.
• Able to use excel proficiently
• Should have basic understanding of ERPs
• Able to listen, read, understand and perform assigned duties.
• Honest, hardworking and dedicated.
• Ability to maintain effective working relationships with other employees.
EDUCATION
• Minimum Education: Business Graduate (BBA) / (MBA)
EXPERIENCE
• Minimum Experience: at least 1 year of experience in courier industry shall be preferred. However operation role in any industry with good exposure shall work.
Apply at [email protected]